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The Claims Standards Council (CSC) was established in 2004 in an attempt to unite the claims management industry and facilitate its voluntary regulation. It exists to ensure that the claims sector is promoted in a fair and balanced way, and represents its members in dealing with a wide variety of external groups including:

• the industry regulator
• the government
• the legal sector
• the insurance industry
• the banking sector
• various consumer groups

Any business engaged in claims management services must be authorised by the claims management regulator under the Compensation Act 2006, unless exempted.

The CSC is forging a path as the recognised trade body for the claims management sector. Its executive sits on the Government's Regulatory Consultative Group, the functions of which include advising:

• the MOJ on the authorisation, conditions, monitoring, enforcement arrangements and all other aspects of the regulatory regime being established under the Compensation Act 2006
• on the operation of the regulatory regime under the Compensation Act 2006
• on the impact on the claims management services market of the operation of the regulatory regime
• on the operation of the contract with the Monitoring Compliance Unit

By giving its members a voice, the Claims Standards Council creates a forum for discussion and information that will assist all industry players in conducting better business.